REPORTS TO: Teller Manager
PURPOSE: Provides prompt courteous service to members in a full range of financial services. Cross sells credit union services. Opens accounts and assists the member in taking advantage of services available through the Credit Union.
- Smile, greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate, and efficient member transactions. Use the member’s name at least once during the transaction.
- Open and close accounts including share draft (checking), savings, IRAs, Certificates, Christmas and Vacation Clubs, etc.; process deposit and transfer or withdrawal requests presented by members; assist members utilizing various services such as credit card advances, purchases of prepaid cards and money orders, etc.; cash checks within check cashing guidelines; place hold on accounts for uncollected funds; assist members in completing payroll deduction and direct deposit authorization forms.
- Process loan payments presented by members.
- Assist members with problems in their accounts, including restructuring accounts to correct accounts.
- Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures; develop a working knowledge of the credit union's electronic data processing system.
- Complete annual Bank Secrecy Act training as designated by Security Officer.
- Promote, explain, and cross-sell other credit union services such as consumer and mortgage loans, IRAs, certificates, debit and credit cards, on-line banking, checking accounts, prepaid cards, and money orders
- Balance cash drawer at the end of shift and compare totaled amounts to computer generated proof sheet; research and resolve discrepancies; report any discrepancies to the supervisor as necessary.
- Adhere to over/short procedure and teller drawer limits.
- Must answer phones within 3 rings in a courteous, professional, and timely manner
- Performs routine clerical duties such as microfilming, filing, imaging, and typing.
- Develop an understanding of credit union history, philosophy, organization, by-laws and operational procedures.
- Attend trainings and meetings as scheduled.
- All other duties as assigned.
DECISION MAKING: Ability to function independently within established written policies and procedures.
Internal: all employees
External: members, prospects
KNOWLEDGE, SKILLS AND ABILITIES
Education: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Skills: Intermediate Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning: Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Functions in a temperature controlled office environment a majority of the time. Work requires ability to stand throughout an extended work day (8 – 10 hours); position requires use of fingers, hands and arms on a consistent basis for keyboarding and phone work; position may need to lift up to 25 pounds on occasion; excellent vision skills (with or without correction) are required. The standard office environment has moderate noise levels associated with computer equipment, customers and phone conversations.
Contact Person: Kristina Rose
No phone calls please.