Pennsylvania Credit Union Association

Board Governance Consulting Service

A Comprehensive Service Designed to Help Credit Union Boards Be More Effective

Board Governance Consulting is designed to improve the effectiveness of credit union leadership by focusing attention on governance essentials. Using a state-of-the-art model, an Association Planning Consultant works with credit union Directors and CEOs to complete a comprehensive evaluation and assessment, and benchmark their performance to current best practices.

There is growing evidence that links effective governance with overall organizational performance. Adopting a Governance model for the credit union board can help make a strong board-CEO relationship even stronger by clarifying roles, responsibilities, and expectations of the Directors and CEO.

Why Focus On Board Governance?

Good governance can lead to a number of positive results for a credit union, including:

  • Both CEO and Board share a common vision
  • Improved decision making process
  • Recognition of goals and performance
  • Ability to better perform during a crisis
  • Board members understand their duties and responsibilities
  • Board members speak as a united front after meetings
  • Better attended and more productive Board meetings

In addition to improving Board effectiveness, adopting a governance model helps to meet regulator expectations concerning board responsibility for monitoring credit union performance.

“As credit unions grow and diversify their operations, governance will continue to emerge as a significant issue for credit union board of directors and management.” - NCUA Chairman JoAnn Johnson May, 2005

Although credit unions are not currently required to comply with the Sarbanes-Oxley Act, recent events in the corporate sector have caused a renewed emphasis on governance for credit unions.

Adopting a board governance model should not be perceived as a sign of ineffective leadership, or organizational problems. On the contrary, an increasing number of the most progressive and well-run credit unions in the country are beginning to adopt a board governance model.

The Basics of Board Governance

Good governance is about both achieving desired results and achieving them in the right way. Improving governance policies and leadership practices is a continuous process that requires open communication and support between the board and the CEO.

Critical issues that are addressed through a comprehensive governance model include:

  • The role and structure of the board and committees
  • Conflict of interest
  • Financial stewardship
  • Monitoring of the credit union operations and achievement of targets
  • The role and authority of the CEO
  • Recruitment and orientation of new board members
  • Planning and holding productive Board meetings
  • Representation of the credit union in the community

The ProCon Governance Model

As part of the Board Consulting Service, the Association has entered into a partnership with the ProCon Group, Madison, WI, to offer credit unions the ProCon Model©.

The ProCon Model has been developed to fit the issues, constraints, and realities of a regulated financial institution.

In addition, the service provides a method for an ongoing assessment of the performance by the credit union, the Board, and the CEO. A ‘Strategic Scorecard’ will have been developed to define the results expected by the Board and it will also insure that Board discussions stay at the strategic/policy level as defined by the Board. At the onset of the project, a Planning Consultant will collect and review essential historical and current information to understand the nature and evolution of a credit union’s existing governance structure.

In addition, Board Directors and the CEO will be asked to complete a survey on current leadership tasks, work styles, and responsibilities. A Planning Consultant will review the results of the survey and discuss their findings at the initial session, which will also include a dialog on the current issues/trends in Board Governance, including the likely impact and response of credit union regulators to events such as Sarbanes-Oxley legislation.

A Planning Consultant will work with the Board and CEO to determine Board authorities and define the parameters of CEO authority. The Consultant will facilitate the development of a balanced scorecard with metrics approved by the Board and consistent with the governance process. The customized governance model for the credit union will be submitted for approval and adoption by the Board.

As follow-up, the Planning Consultant will work with the Board Chairman to ensure the sustainability of the governance process. This may include agenda development and initial facilitation/critique of a Board meeting.


Pricing is based on the scope of the project required.



For more information or to get started, please contact your Association Representative at 800-932-0661, or e-mail
Business Development / Sales
Central Pennsylvania

Russell Evans
VP, Business Development
& Membership
800-932-0661 x 5330

Western Pennsylvania

Monika Edlis

Sr. Account Executive

Eastern Pennsylvania

Angelique Pattillo
Account Executive